Customer Service Representative

Join Our Purpose – Feeding the Future  

Nutreco is a member of the SHV family, and we are committed to 'Feeding the Future' through sustainable and innovative practices. Nutreco has two business lines: Skretting is a leading global provider of innovative aquafeed solutions, revolutionizing aquaculture for a sustainable future. Trouw Nutrition specializes in animal nutrition and is committed to advancing livestock health and productivity through cutting-edge solutions. 

Trouw Nutrition is seeking a Customer Service Representative for our Lethbridge facility.

About The Role:  Our Customer Service Representative builds and nurtures customer relationships by providing exceptional support and solutions.

Responsibilities: 

• Provides exceptional customer service through the accurate and timely processing of customer and dealer orders, requests and concerns

• Builds positive relationships with customers and internal stakeholders

• Enters and updates orders and customer records in our system

• Resolves service issues in a timely manner and documents accordingly

• Follows Customer Service procedures ensuring compliance with CFIA, and HACCP guidelines

• Answers customer enquiries regarding product, pricing and delivery

• Proposes innovative ideas to increase market share

Skills and Expertise 

Qualifications: 

• Post secondary education in an agricultural field of study is preferred

• Experience in a combined customer service and administrative role, within an agricultural, manufacturing or corporate environment, is preferred

• High level of computer competency including knowledge of Microsoft Office applications

Expectations from the Role: 

• Onsite, full-time position

• Excellent customer service, interpersonal and communication skills

• Ability to multi-task, prioritize and solve problems in a fast-paced environment

• Team player – coachable and curious

Why you Will Love Working with Us 

Global Benefits:  

• Be part of our sustainable mission with opportunities to grow within Nutreco, Skretting, Trouw Nutrition and the broader SHV group  

• Embrace our culture of diversity and inclusion, where we respect and value everyone  

Local Benefits:  

• Robust pension plan with employer matching that begins on Day 1!  

• Competitive health benefits – Medical/Dental/Vision/HSA, that start on Day 1!  

• Short-term/Long-term Disability and Mental Health spending allowance 

• Maternal top-up and Tuition Reimbursement  

• 15 vacation days to start (tiered) 

• Annual bonus 

Next Steps:  

We value a seamless candidate experience and will review your application within five (5) business days.  We appreciate your interest in joining our mission to innovate and sustainably shape the future of food production. Thank you for choosing a career with us and sharing your ambition to “Feed the Future!”  Final candidates who are being considered for the position will be required to undergo a criminal background check.  

Please note that candidates applying for Canadian job openings must be independently authorized to work in Canada without sponsorship.  

We are committed to employment equity and encourage applications from qualified individuals, including women, Indigenous peoples, persons with disabilities, and members of visible minorities.  

Our corporate values FEED your career: Passion | Inclusivity | Integrity | Trust | Curiosity. These values are engrained into our core and shape everything we do.  

#SPTN